FAQs

  • Where do you deliver and what is the cost?

    We deliver all over Switzerland and Liechtenstein with Swiss A-Post Priority.
    FREE delivery for purchases above CHF75, otherwise CHF10 delivery fee applies.
    Value added service for signature against delivery CHF2.50

  • How long will it take for me to receive my order?

    We deliver daily except for weekends and public holidays.

    FRESH BAKERY
    2 to 4 working days

    GROCERY ONLY
    1 to 2 working days

  • What is your return and refund policy

    We accept returns and make refunds in accordance to the Return and Refund policy. Please check the policy for the full conditions.

    It is important that you write within 24 hours of receiving your order to info@lin-switzerland.com to open the ticket.

    Items on sale are non-refundable.

  • How long does it take for my pre-ordered products to arrive?

    It takes typically two weeks for your pre-ordered products to arrive. Once they are available, you will be notified and they will be sent to you immediately.

  • What are the benefits of pre-ordering?

    There are two main benefits: 1. You can include pre-orders in order to reach the minimum CHF75 to receive free shipping. When your pre-ordered products arrive, you will not pay extra for shipping. We will send them to you at no extra costs. 2. By pre-ordering, you are telling us your desired products and therefore we prioritise re-stocking these items.

  • Apart from the online shop, where else can I buy your products?

    ZUG: A selection of our Keto Tartlets and Grocery can be found at Brunchfactory Zug, a cosy café in the heart of the old town.
    Aegeristrasse 8 6300 Zug Switzerland
    TUE - FRI 8.30 - 14.00
    WEEKEND BRUNCH 9.00 - 13.30.

    ZÜRICH: A selection of our Keto Vegan Treats can be found at DEVI DELI, a vegan delicatessen.
    Bertastrasse 11 8003 Zürich Switzerland
    TUE - FRI 11.00 - 19.00
    SAT 11.00 - 17.00

  • I need more help, who can I talk to?

    Our customer service is available from Mondays to Saturdays from 9am to 5pm (Central European Time). The usual response time is within 24-hours. Please fill in the contact form on the 'CONTACT' page. You can also use the chat function on the bottom of your screen to check on your order, chat with us or leave us a message.